“Almost everything shared and experienced during training, was involved in my day to day work.

The exact terminology to that situation or action or reaction was missing, but after this training could analyse and understand guest & those situations in far better way.

Apart from that, knowing different body language to know your guest and building rapport with them has been very helpful and which has ultimately pushed my confidence to next level.”

Director of Sales, Mumbai Business Hotel

“I intend to apply my set of learnings from the training in day to day operations by way of:
1.Anticipating guests requirements
2.Creating excellent rapport with the guests; and
3.Providing ‘a wow factor’ to our guests.”

EAM – Boutique Hotel

“The training gave me an insight of the guest’s thinking process and has made me patient to listen them out first before solving their problems.”

Manager, Bangalore Hotel

“Yes, the information shared will assist to competently gauging guest personalities better, facilitate direct interaction and indirectly enhance and magnify my rapport with the guests.”

Banquet Manager, Mumbai Hotel

“I thoroughly enjoyed this programme and now have a valuable experience for myself.

Executive Chef – Hyderabad Hotel

“I am able to apply the learnings from the training on the job on conversations with clients and it does make a difference.”

Sales Executive, Bangalore Hotel

“I would not say that I have changed a greater extent, but trying to be calm and analyze the situation before reacting”

Property Manager, Pondicherry Hotel

“I thoroughly enjoyed this programme and now valuable experience under myself”

Reservations Manager, Kerala Hotel

“I felt that with the help of correct direction of this training we all will help each other to put our efforts and knowledge to improve our hotel’s reputation and revenue”

F&B Manager – Mumbai Hotel

“It gave me a more focused understanding of certain aspects that we tend to take for granted often and do not proactively work on honing them.”

Front Office Manager, Kerala Hotel

“Since I wanted to learn psychology, and this somewhere relates to it. I completely enjoyed the session. I feel more confident and a bit less fearless about rude customer (if I have to face any) through matching and mirroring”

HR Manager, Mumbai Hotel

“Very much. Learnt a lot of new techniques to tackle a angry person. Would love to get more of it.”

Guest Relations, Mumbai Hotel

“Very positively it has resulted in dealing with guests, travel agents, other queries in a positive approach and confidence.”

Sales & Marketing, Kerala Luxury Hotels

“Yes it made an impact and change in the way we interact with the guests and training was very helpful.”

Reservations Executive – Bangalore Resort

“Applying the training on my staff and keeping the basics exercised so that I would in near future master the art of problem solving and knowing the guest better.”

General Manager – Bangalore Hotel

“I intend to apply my set of learnings from the training in day to day operations by way of:
1. Anticipating guests needs.
2. Providing a comfort to the guest.
3. Giving a comfort and an excellence service which will full of meaningful interaction.”

Head of Housekeeping – Boutique Hotel

“I am trying to observe my opponent for understanding but that was not easy, I need more practice, will keep on try.”

Restaurant Manager – Luxury Boutique Hotel

“I know I am looking some latest modular training programme and it easy to understand and what we have trained and we need to explain to down the level staffs too for that I am expecting more!”

Reservations Manager, Bangalore Hotel