Unlock the secrets of NON VERBAL communication and how it impacts your hotel and guests.
- learn powerful new techniques to guarantee you more guests and higher guest experience.
- Access your team’s and your own untapped potential.
- Learn more about a new and insightful approach to hospitality – which will get you more guests and more money.
- learn more and more about your guests’ perspective.
- become aware of how unconsciously distorting information is damagingyour ability to create the right guest experience
- have more confidence to call, meet with and write to your guests and clients – by destroying any limiting beliefs that they have.
- create emotional engagement with your cause – by doing the things that most hoteliers are NOT doing.
- take on the guest’s viewpoint by stepping into their shoes – a technique which allows them to know exactly what the guest wants and therefore get them into your hotel.
- access to key linguistic skills to empower your own and your team’s communication to get more out of yourself, your job and your guest.